Terms and Conditions

Acceptable Payments method

We accept Paypal and PayPal Credit. All prices are unit prices.

Currency

All prices in the shop are in US Dollars and may be convered to your local currency or other currency based on your PayPal funds and settings.

Paying with Credit Card

Pleaes refer to the following page

https://udiaudio.com/pages/paying-with-credit-card

Refunds and Returns

All sales of software and plugins on udiaudio.com are final. By completing a purchase you agree that the issue of a refund will be made at the sole discretion of UDI AUDIO and that all decisions made by the UDI AUDIO are final.

UDI AUDIO reserves the right to decline refund if the serial number has been issued, made available to the customer through the user account and/or via email and used to authorize the software. You agree to deactivate and uninstall the plugin from your site if a refund is granted.

We will refund with the following conditions:

• There was an illegal or fraud charge on your bank or PayPal account and issued serial numbers have not been used to authorize the software
• Request for refund is made within 14 days of purchase via our contact page
• Refund fee of minimum $10 or at the amount of the payment processing fees, the higher between the two will be deducted from the price paid.

Software Delivery

All the products sold through this website is software or other digital products such as documents, audio files and samples, videos and license keys. The plugins sold are downloadable from their respecive vendor following the instructions provided when sold. 

All software products have their compatability details for your digital audio workstation, computer, operating system and 3rd party software on your computer. If such information is missing it is your responsibility to validate and verify with the respective vendors. 

Delivery Time

Most of the products in the shop are delivered instantly via email. Once the payment is confired you will recieve an email with your license key, coupon code, or download link as well as the instructions to redeem or download. 

Some products will have a 12-24 hours delivery time frame. Products with delayed delivery will be marked as such in the product page. Look for the text "Delayed delivery - Expect 12-24 hours delivery time". The delayed delivery of software, licenses or download is due to some vendors that do not provide an automated delivery system and as such licenses, downloads or coupons needs to be generated manually once a purchase is made. 

Brands and Support

The shop features products from different brands (companies) any issues and support related matters should be directed to the respective brands. We may be able to help, advice or direct you with a solution on best effort basis but strongly suggest to open a support ticket with the product vendor as soon as possible once an issue discovered. 

Upgrades and Updates

Some of the software products sold in our shop are upgrades or updates to existing products. It is your responsibility to validate and check you are eligible for the upgrade or update prior to making a purchase. There will be no refunds or returns for software products sold under these terms. When in doubt, contact the respective vendor before making a purchase.

Disclaimer

UDi Audio are not responsible and cannot be held liable to the quality of the products or services provided by the vendors.

You may choose to buy the same products directly from the vendors and we are not committed to provide the best price or service for any of the products.

Please contact us if you spot a mistake or if any of the products are not as advertised.